Terms & Conditions

Payment is due in full at booking to reserve your shoot. You select a preferred date; we'll confirm it or contact you to find an alternative. Fees are owed for delivered work whether or not you ultimately use the media.

Reschedule or cancel at no charge up to 24 hours before your confirmed shoot time, and we'll refund in full.

Inside 24 hours, a $50 late-change fee applies and the balance is refunded.

If we arrive and cannot access the property, or the shoot is cancelled on site, the fee is 50% of the booking total plus any travel fee.

If we must cancel due to illness, emergency, or equipment issues, we'll reschedule at the earliest mutual availability or refund in full — your sole remedy in that event.

Drone and exterior work depend on weather. If conditions prevent safe or quality capture, we'll shoot the interior as planned and reschedule the outdoor work at no charge. Cancellations caused by severe weather or events beyond either party's control are rescheduled without penalty.

3D floor plans, 3D miniatures, and closing gifts are non-refundable once ordered, as production begins immediately. These are custom-manufactured goods. Items that arrive defective or damaged are reprinted or repaired at no charge. Production timelines are communicated at booking and are separate from photo delivery. Miniatures are artistic, decorative approximations of the property, not precise architectural replicas.

You are responsible for having the property shoot-ready at the confirmed time — cleaned, decluttered, blinds open, lights and power on, and pets secured. We photograph the property as found and do not clean, stage, or move items. You represent that you own the property or have full authority from the owner to authorize photography, drone operations, scanning, and 3D modeling there.

You will provide a reasonably safe environment. We may pause or end a shoot if conditions are unsafe; remaining work is rescheduled in good faith. We make reasonable efforts to avoid photographing people, and you are responsible for any releases needed for recognizable persons, artwork, or personal property visible in the media.

Ridge Property Media retains full copyright and ownership of all images, video, scans, models, and media produced. Nothing here makes the media a work made for hire.

You receive a non-exclusive, non-transferable license to use the media solely to market the property in this booking — MLS, real estate websites, social media, and print — for the active listing period or one year, whichever comes first.

The media may not be sold, assigned, or provided to another agent, brokerage, photographer, or third party without our written permission. If the order is placed by a brokerage, the license extends to that brokerage's agents for this listing only.

We may use any media produced in our portfolio, website, social media, and promotional materials.

Final files are delivered the next morning after the shoot. Stated delivery times are good-faith estimates, not guarantees, and we are not liable for losses claimed to result from delivery timing.

Please review delivered media and report any issues within five (5) business days, after which the deliverables are deemed accepted. Genuine errors — missed agreed rooms, technical defects — are corrected with up to two (2) rounds of revisions at no charge. Re-shoots requested for reasons within your control — property condition, staging changes, or change of preference — are billed as a new shoot.

You have reviewed our portfolio and editing style, and subjective dissatisfaction with artistic style is not grounds for refusing payment. The revision process above is the exclusive remedy for delivery concerns.

Floor plans, square footage, area calculations, scans, walkthroughs, and 3D models are computer-generated approximations produced for marketing only. They are not a survey, appraisal, or architectural document, and we do not warrant their accuracy. You and any buyer must independently verify all measurements before relying on them.

Virtual staging, sky replacement, twilight conversion, and similar edits are marketing visualizations. You are solely responsible for disclosing digitally altered or virtually staged images wherever required by MLS rules, NAR guidance, the FTC, and applicable law, and for the accuracy of any listing that uses the media.

Where MLS Photo Upload is selected, you authorize us to upload media on your behalf. You remain solely responsible for listing content, accuracy, and MLS compliance.

In the rare event of equipment failure, media corruption, or loss of files before delivery, our sole obligation and your exclusive remedy is, at our option, a re-shoot at no additional charge or a refund of fees paid for the affected services.

All aerial work is performed under FAA Part 107 by a certificated remote pilot. The pilot's safety judgment is final. If a flight is not legally or safely possible due to weather, airspace restrictions, or FAA regulations, the aerial portion is rescheduled or refunded; such inability is not a breach of these terms.

Our total liability will not exceed the total fees actually paid by you. Neither party is liable for indirect, incidental, or consequential damages of any kind, including lost profits, lost sales, or lost listings.

Disputes will first be addressed through good-faith discussion. If unresolved, they will be settled by binding arbitration under the laws of the State of Colorado, in El Paso County, Colorado. Any claim must be brought within one (1) year of the event giving rise to it. The prevailing party is entitled to recover reasonable attorneys' fees and costs.

You agree to raise any billing dispute with us before initiating a credit card chargeback. An improper chargeback on amounts properly owed is a breach of these terms.

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including severe weather, natural disasters, illness, government action, or utility and internet outages.

Changes to these terms as applied to your booking are valid only in writing, approved by both parties. You may not assign this agreement without our written consent. If any provision is found unenforceable, the rest stays in full force. A waiver is valid only when written. These terms, together with your booking summary, are the entire agreement between us and supersede all prior discussions.

Media delivered reflects our standard professional editing and digital enhancement. Original, unedited files are available on request.